Refund Policy

At Connecting Shops (Indoscie Technologies Private Limited), we are committed to providing our customers with high-quality products and services. However, we understand that sometimes things may not go as expected, and you may wish to request a refund. This Refund Policy outlines the terms and conditions under which refunds will be granted for purchases made through our platform. Please read this policy carefully to understand your rights and obligations.

1. General Refund Conditions

We offer refunds for our products and services under certain conditions, as described in this policy. Refunds will only be processed if they meet the following criteria:

  • The refund request is made within the specified time frame for each product or service.
  • The product or service is eligible for a refund, as outlined below.
  • The refund request complies with all the terms and conditions stated in this policy.

1.1 Time Frame for Refund Requests

The time frame within which you can request a refund may vary depending on the product or service purchased. Please check the product or service details for specific refund periods. In general, refunds must be requested within 30 days of the original purchase date unless stated otherwise.

1.2 Eligibility for Refund

Not all products or services are eligible for a refund. Certain products, such as digital downloads, subscriptions, or customized services, may not be eligible for a refund. Please review the product or service description for details on refund eligibility before making your purchase.

2. Refund Process

If you meet the conditions for a refund, you can initiate the refund process by following these steps:

  • Submit a refund request through our customer support portal or via email at info@connectingshops.com.
  • Provide the necessary information, such as your order number, the reason for the refund, and any supporting documentation.
  • Our customer support team will review your request and respond within 5 business days.
  • If your refund is approved, we will process the refund to your original payment method within 5 business days.

2.1 Refund Approval

Refunds are subject to approval by our customer support team. We reserve the right to reject any refund request if it does not meet the conditions outlined in this policy. If your refund request is rejected, we will provide an explanation of the reasons for the rejection.

2.2 Refund Payment Method

All refunds will be processed to the original payment method used for the purchase. If the original payment method is no longer available (e.g., a credit card has expired), we will contact you to arrange an alternative refund method. Please note that we are not responsible for any delays caused by your financial institution or payment processor.

3. Products and Services Eligible for Refunds

3.1 Physical Products

If you have purchased a physical product from us and are not satisfied with it, you may request a refund under the following conditions:

  • The product is returned in its original condition, with all packaging and accessories included.
  • The product is not damaged or used in a way that renders it unsuitable for resale.
  • The refund request is made within 30 days of the original purchase date.
  • Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product is defective or the wrong item was shipped.

3.2 Digital Products

Refunds for digital products, such as software, eBooks, or downloadable content, will only be granted under the following conditions:

  • The digital product has not been downloaded or accessed.
  • The refund request is made within 7 days of the original purchase date.
  • Refunds will not be granted for digital products that have been accessed, downloaded, or used in any way, unless the product is found to be defective.

3.3 Subscriptions

Refunds for subscription-based services will only be granted under the following conditions:

  • The refund request is made within 14 days of the subscription purchase or renewal date.
  • The subscription service has not been used during this time period.
  • Refunds will not be granted for partially used subscription periods.

4. Exceptions to Refunds

There are certain circumstances where refunds may not be granted. These include, but are not limited to:

  • Customized or personalized products that cannot be resold.
  • Products or services that have been consumed or used beyond the point of resale or reuse.
  • Refund requests made outside the specified refund time frame for the product or service.
  • Refund requests that do not comply with the terms and conditions outlined in this policy.

4.1 Final Sale Items

Certain items may be marked as "final sale" and are not eligible for refunds. Please review the product description for any final sale designations before making your purchase.

4.2 Discounted or Promotional Items

Items purchased during a sale or with a promotional discount may not be eligible for a refund. Please refer to the specific sale or promotion terms for details on refund eligibility.

5. Defective or Damaged Products

If you receive a defective or damaged product, you may be eligible for a refund or replacement. Please contact our customer support team within 7 days of receiving the product to initiate a refund or replacement request.

  • Provide details about the defect or damage, including photos or videos if necessary.
  • Our team will review your request and, if approved, issue a refund or send a replacement product.
  • In the case of defective or damaged products, we will cover the return shipping costs.

6. Return Shipping Costs

Unless the product is defective or the wrong item was shipped, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure that the return is successfully delivered to us. We are not responsible for lost or damaged return shipments.

6.1 Non-Refundable Shipping Costs

Original shipping costs are non-refundable unless the product was defective or the wrong item was shipped. If you receive a refund for a returned product, the cost of the original shipping will be deducted from the refund amount.

7. Contact Information

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team at:

  • Connecting Shops (Indoscie Technologies Private Limited)
  • info@connectingshops.com, info@indoscie.com
  • +91-9765280961 / 9315232308
  • 1st Floor, PC Chamber, Mamura,Sector 66, Noida, UP-201301, India

7.1 Customer Support Hours

Our customer support team is available during the following hours:

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday: 10:00 AM - 3:00 PM
  • Sunday: Closed

We aim to respond to all refund requests and inquiries within [X] business days. Please provide all necessary information to expedite the refund process.

8. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated at the top of the policy. We encourage you to review this policy regularly to stay informed about our refund procedures.

By making a purchase through our platform, you agree to the terms of this Refund Policy. If you do not agree with the terms, please do not proceed with the purchase.